Company Policies

• Class Reservation or Cancellation must be made 24 hours in Advance

• Any class or membership cancellation should be sent via email to: Waterway@waterwayswimschool.com

• Cancellation less than 24 hours in advance will count as attended class

• No refunds will be given unless membership is purchased and cancelled within 24 hours.

• All memberships are automatically renewed. In order to cancel auto billing,

• WaterWay must be notified at least two weeks before 1st of each month in order not to be charged again.

• If your membership has been renewed, and you wish not to continue, you are still entitled to redeem classes purchased during the membership start and end date.

• Monthly Membership (4 lessons) must be completed within 5 weeks, Unless interrupted by National Holiday or unexpected pool closure.

• Quarterly Membership (12 lessons) must be completed within 15 weeks, Unless interrupted by National Holiday or unexpected pool closure.

• Lessons are not always conducted by the same Instructors.

• Any closure resulting due to national holidays or unexpected pool maintenance will not reduce the member class count. Member's passes will be extended accordingly.

•  Infant swim diapers must be triple layer and pre-approved by WaterWay staff, unless purchased on our website or on site.